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Customer Service

Pricing & Promotions
All prices are clearly indicated, whether on sale or otherwise. Some items’ prices vary by size, i.e. smaller clothing sizes sometimes cost less. These prices are also clearly indicated. We are obligated to charge sales tax on all purchases with shipping addresses in Massachusetts. The sales tax rate is currently 6.25% and is displayed during the checkout process before the order is placed.

Security
Our website uses Secure Sockets Layer (SSL), an industry standard technique for securing data transfer online. This protection makes every effort to safeguard the transmission of all sensitive information including credit card data. The use of SSL is indicated by most web browsers with the letters ‘https’ and a lock icon near the website address (URL). Any sensitive information we gather is further protected in storage by multiple measures known in Information Security as ‘defense in depth’. These measures aim to prevent unauthorized access and corruption of data. All security measures are reviewed periodically both in theory and in practice by trained Information Technology professionals with many years of experience.

Payment
We accept all major credit cards and PayPal. Gift certificates are valid any time for the full amount.

Shipping & Delivery
All orders are processed in no more than three business days provided the order is placed before noon. See table below for details.

Order placed before noon:

Order shipped at latest:

Sunday

Wednesday

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Monday

Friday

Tuesday

Saturday

Wednesday


Returns, Refunds, & Replacements
If for any reason you are not satisfied with your purchase, you may return it within thirty days of the original purchase date provided that the item is in its original packaging and in unused condition. All credit card purchases will be refunded back to the credit card used for the purchase upon receipt of the item. In the event that the original credit card is not viable, Button Tree Kids will issue a store credit in the form of a Gift Certificate. Special orders and shipping costs will not be refunded. Final Sale items are clearly marked as such and are not eligible for refund. Button Tree Kids reserves the right to charge a restocking fee on certain items.